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Webmail

Inhaltsverzeichnis 1 Webmail 1.1 Login to the user interface 1.1.1 Login via the email alias 1.1.2 Login via the email account 1.2 Functions 1.2.1 Writing an email 1.2.2 Address book 1.2.3 Filter function 1.2.3.1 Creating filters 1.2.3.2 Changing filters 1.2.3.3 Disabling filters 1.3 Deleting e-mails when the quota has been exceeded

Webmail

Login to the user interface

Login via the email alias

To login with your email alias to the user interface of Webmail, please proceed as follows:

• Enter the address of the EUserv Webmail into your web browser's address bar: https://support.euserv.com/webmail

• Log in with your username (red marked frame) and password for the Webmail here.

You will find your data on the EUserv homepage http://www.euserv.de under  Customer panel -> Login -> select contract -> Aliases/Addresses. 

Login via the email account

To login with your email account to the user interface of Webmail, please proceed as follows:

• Enter the address of the EUserv Webmail into your web browser's address bar: http://webmail.euserv.de.

• Log in with your username (red marked frame) and password for the Webmail here.

You will find your data on the EUserv homepage http://www.euserv.de under  Customer panel -> Login -> select contract -> Email-Accounts. 

Functions

Writing an email

• Click on the icon 'Create a new messsage'

• Enter the recipent into the text field below.
• Enter your eMail's subject.
• Enter the message you want to send into the big text field.

With the icons above you can send the eMail, check the spelling, append a file, append a signature, save the message and choose further options.

• In order to send the message either click the Send now button.

Address book

• Click on the address book icon which creates an address book for you.

• Create a new contact by selecting the icon above the contact overview.

Filter function

You can create, change, deactivate or delete filters with the filter function of Webmail.

Creating filters

TO create a new filter, please proceed as follows:

• Log in to https://support.euserv.com/webmail with your username and password for the EUserv Webmail.
• Click on the Settings icon on the top right.
• Click on the tab Filters. Here you can add new filters.

• Click on the + button on the bottom left to create a new filter.
• Assign a name to the filter.

• Choose between matches all of the following rules, matches any of the following rules and all messages.
• Save your filter by clicking on the Save button.

Changing filters

To change or deleting your filter rules, please proceed as follows:

• Go to the filter rule you want to delete.
• Click on the Trash icon.
• Click on the Save button to save your changes.

Disabling filters

It's also possible to switch off your created filter. Please proceed as follows:

• Select the option Disable rule on the top right.

• Click on the Save button to save your changes.

Deleting e-mails when the quota has been exceeded

If the quota (maximum amount of storage space for e-mails) of your respective webspace or mail plan has been exceeded, it is not possible to delete your E-Mails under Webmail anymore. In this case please proceed as follows:

• Enter the address of the EUserv Webmail in your web browser: https://support.euserv.com/webmail
• Log in with your e-mail account's username and password
• Select “Personal Settings” from the upper menu
• Click “Server Settings” and check the field “If moving messages to 'Deleted Items' fails, permanently delete them”
• Finally, click the “Save” button to apply these settings

Please contact the support under support@euserv.de if the problem still occurs.