Kundencenter Kundendaten/en

Aus EUserv Wiki

Changing customer data

Inhaltsverzeichnis 1 General 2 Edit customer data 2.1 Changing the customer data 2.2 Changing the account password 2.3 Changing the optional customer data 3 Other customer data

General

If you have an EUserv plan, you have the possibility to change your personal data in the EUserv customer service center.

If your address has changed or you have changed your phone number, you can easily update your data in the customer service center.

Edit customer data

In the EUserv customer service center, you have the opportunity to edit your customer data. Select in the left main menu the point "Kundendaten".

Now you can view and edit your customer data.

Changing the customer data

If you want to change one of these data, click in the appropriate box and enter the appropriate changes.

Please note:

The following data cannot be change:

- First name

- Name

- Date of birth

For the case that you want to transfer your contracts to another person, you must perform a contract transfer: contract transfer

If your email address has changed, this change can only be done manually by a customer service agent. In this case, please use the customer data update form:

http://www.euserv.de/hilfe/formularcenter/EUserv_Aenderung_Kundendaten.pdf

Changing the account password

Below "Account-Passwort" you have the ability to change your password. You have to enter your password twice for safety's sake. It is important to note that your password is at least 8 and maximal 16 characters long and must be provided with at least two uppercase letters, lowercase letters and numbers.

Changing the optional customer data

Below "optionale Kundendaten" you are allowed to make changes of your extended customer data. These are optional (check boxes) or only at certain rates of needs.

By clicking on "Speichern" you apply your changes permanently. Please note, that the hook must be set by "I have read and accept the terms of the currently valid AGB, BGB and its attachments."

Other customer data

Below "Weitere Kundendaten" you can make additional entries, such as selecting another alternative email addresses for the billing.