Kundencenter Passwort-Verlegung/en

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Version vom 12:36, 8. Okt. 2012 (Quelltext anzeigen) Praktikant1 (Diskussion | Beiträge) ← Zum vorherigen Versionsunterschied		Aktuelle Version vom 06:13, 18. Sep. 2019 (Quelltext anzeigen) Seki1 (Diskussion | Beiträge)
(Der Versionsvergleich bezieht 2 dazwischenliegende Versionen mit ein.)
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-	There are two ways to receive a new password for your account.
-	If you still can reach the eMail address the domain is registered on, please proceed as follows:	+	If you have lost your access data for the customer panel, please proceed as follows:
-	<nowiki>1.</nowiki> Click the "Kundencenter" link on our website.
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-	[[Datei: 1.jpg]]
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-	<nowiki>2.</nowiki> After that the customer center will open, here you can click the link "Haben Sie Ihr Passwort vergessen?"
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-	[[Datei: 2.jpg]]
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-	<nowiki>3.</nowiki> Now click the "Passwort zusenden".
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-	[[Datei: 3.jpg]]
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-	<nowiki>4.</nowiki> Finally the customer center confirms you the delivery of a new password. With this password from the mail you have just been sent and your eMail address you will be able to log in as usual.
-	In case you can't reach the eMail address the account is registered on, please proceed as follows:	+	1. Open the customer panel via the EUserv homepage or open it directly under support.euserv.de
-	<nowiki>1.</nowiki> Download the customer update form from our website. The form [German only] can be found under the following link: click here<br>	+
-	<nowiki>2.</nowiki> Fill it out and send it to the fax number stated in the form or via snail mail to the following address: click here<br>	+	[[Datei:Passwort vergessen_EN_01.png|mini|770px]]
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		+	2. Click on "Lost password?"
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		+	[[Datei:Passwort vergessen_EN_02.png]]
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		+	3. Then enter your account number or your email address and click on "Send"
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		+	[[Datei:Passwort vergessen_EN_03.png]]
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		+	You will now receive an email to the email address that is stored in the customer panel. With the new password in the email you are now able to login into the customer panel again.
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		+	In case you can't reach the email address the account is registered on, please proceed as follows:
		+
		+	<nowiki>1.</nowiki> Download the customer update form from our website. The form can be found under the following link: [[Media:Updateformular_EN.pdf|click here]]<br>
		+	<nowiki>2.</nowiki> Fill it out and send it to the fax number or address stated in the form.<br>
	<div style="color:red;font-weight:bold;">Hint:</div>You should of course choose an eMail address accessible by you. Also the form has to be signed by the contracting partner. Please use the company's stamp also for companies, clubs or other institutions.		<div style="color:red;font-weight:bold;">Hint:</div>You should of course choose an eMail address accessible by you. Also the form has to be signed by the contracting partner. Please use the company's stamp also for companies, clubs or other institutions.
	<nowiki>3.</nowiki> After processing you will receive a confirmation from EUserv Internet. Now you are able to have a new password generated as mentioned above and to log in as usual.		<nowiki>3.</nowiki> After processing you will receive a confirmation from EUserv Internet. Now you are able to have a new password generated as mentioned above and to log in as usual.

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Aktuelle Version vom 06:13, 18. Sep. 2019

Accessing the Customer center when you have lost your password

If you have lost your access data for the customer panel, please proceed as follows:

1. Open the customer panel via the EUserv homepage or open it directly under support.euserv.de

2. Click on "Lost password?"

3. Then enter your account number or your email address and click on "Send"

You will now receive an email to the email address that is stored in the customer panel. With the new password in the email you are now able to login into the customer panel again.

In case you can't reach the email address the account is registered on, please proceed as follows:

1. Download the customer update form from our website. The form can be found under the following link: click here
2. Fill it out and send it to the fax number or address stated in the form.

You should of course choose an eMail address accessible by you. Also the form has to be signed by the contracting partner. Please use the company's stamp also for companies, clubs or other institutions.

3. After processing you will receive a confirmation from EUserv Internet. Now you are able to have a new password generated as mentioned above and to log in as usual.